China Central Broadcasting Network, Beijing, August 20 (Reporter, Mingyan) At the end of January this year, Ms. Ye, who lives in Guangxi, purchased a Jaguar XFL 2020 model. What she didn’t expect was that the car had a serious abnormal sound when she had just driven more than 4,000 kilometers and had just completed the first guarantee. What made Ms. Li even more crazy was the handling of the 4S store.
In early August, Ms. Ye contacted the "Car Complaint Station" column of the car channel of the Central Broadcasting Network. Referring to the abnormal noise that began in early June, Ms. Ye said that the preliminary test results of the 4S shop at that time were abnormal engine noise. After-sales maintenance personnel replaced the engine parts twice for inspection and maintenance, but still could not rule out abnormal noise.
After that, the 4S shop replaced the third component of the vehicle engine without informing the owner himself, and conducted replacement tests with other vehicles in the 4S shop, but unfortunately, abnormal noises have not been ruled out.
In this case, Ms. Ye hopes to replace the new vehicle. The 4S shop said that it has not yet met the conditions for replacement, but it can replace the new engine. As a consumer, Ms. Ye can only accept the solution of the 4S shop, but she has repeatedly stressed that she must replace the same new engine. Ms. Ye said that her car was bought in 2021, and the engine was also produced in 2021. She hopes that the new engine is exactly the same as the original vehicle.
(Picture provided by the owner, sent by CCTV Network)
To Ms. Ye’s satisfaction, the first application for the purchase plan issued by the 4S store to the manufacturer did state the 2021 model year, which was confirmed before Ms. Ye agreed to the decision to replace the engine after sales, and the vehicle continued to be stored in the 4S store.
In mid-July, Ms. Ye arrived at the 4S shop without any notice. That was the day when Ms. Ye saw that a new engine had been installed in her car without informing her.
Because there are relatives in the family who are engaged in auto repair-related industries, Ms. Ye knows a little about cars. When she saw the numbers on the nameplate, she suspected that it was an engine produced in 2018, so she immediately asked the after-sales maintenance staff of the 4S shop. The first attitude of the 4S shop was "not admitting" and "not clear", and the manufacturer replaced it after sending it. But under Ms. Ye’s constant questioning and questioning, some maintenance staff said that because the manufacturer was out of stock, the 4S shop re-issued an application for replacement.
After the engine produced in 2018 arrived at the 4S shop, the 4S shop replaced it without any notice or written documents to Ms. Ye.
Ms. Ye expressed her disapproval and disagreement.
(Picture provided by the owner, sent by CCTV Network)
The attitude of the 4S shop reversed again. They informed Ms. Ye that although it was an engine produced in 2018, it was universal and the same as the previous engine. For such an explanation, Ms. Ye did not agree. She clearly remembered that the national level National VI A standard had been fully implemented in 2020. Her Jaguar XFL was produced in 2021 and must have met the National VI emission standard, but this 2018 engine was obviously still National V.
Regarding Ms. Ye’s question, the relevant staff of the 4S store accepted it, but they put forward a point of view that Ms. Ye could not agree with. The relevant staff of the 4S store said that the so-called National Five and Six emissions are actually the same, but it is a matter of software upgrade system upgrade.
After some communication, Ms. Ye insisted on her point of view: she had no knowledge of the 4S shop’s private replacement of the engine produced in 2018, and she had never agreed. The 4S shop was also very determined, saying that the engine "can be used", and if you don’t accept it, you can sue.
In this regard, the CCTV Auto Channel tried to contact the Jaguar manufacturer and the after-sales staff of the 4S store. As of press time, neither side has responded.
If you are facing questions about buying a car and maintaining a car, you may wish to come to the "Car Complaint Station" of the CCTV Auto Channel for consultation or complaint. The CCTV Auto Channel will contact the front-line experts to provide a detailed and professional answer. If your rights and interests are indeed infringed, we will do our best to help you protect your rights.
The contact information of the "Car Complaint Station" is as follows:
Telephone: 010-56807181
WeChat: Auto_CNR
Email: auto@cnr.com
To make an online complaint, please clickhere
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